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Unfortunately, by law, we cannot accept the return of any medication that has left our premises as it cannot be reused once it has left our premises.
If you have ordered any of our products that are to be delivered by post, you have the right to cancel such an order up until the point that your medication is dispatched. Your right to cancel the order ends on the date of the dispatch confirmation (the date on which we notify you to confirm our acceptance of your order), which is when the contract between us is formed.
Any non-medicinal products that you wish to return must be in the original packaging and unopened, in a condition fit for resale. If the product to be returned does not meet these conditions, we will be unable to offer a refund. If these criteria are met, you must inform us of your intended return within 7 days of receiving the order, before you return it to us.
Once the return has been authorised you may send the product back to us within 7 days. Once the product has been received and checked by one of our staff, a refund will be authorised by the same method that the payment was made. This may take up to 5-7 working days to reach your bank account, please contact us if it has not been received after this deadline.
If the return is the customer’s decision (i.e. not due to faulty, damaged or incorrect goods) unfortunately, they will be liable to pay the return postage on the item.
In the unlikely event that any non-medicinal products are faulty, defective, wrongly delivered the customer must give us notice of cancellation as set out above. As well as refunding the price paid for the items and any applicable delivery charges paid, we will refund reasonable costs of returning the items to us. Items need not be returned in the same condition as sold but you must return the items in the best possible condition.
In the event you receive your order and it contains faulty, damaged or incorrect goods, please contact us using the details below within 7 days of receiving the item. We will then decide on an individual basis on the course of action to take. This will either involve the product being refunded as detailed above or replaced.
For more information about our Returns & Cancellation Policy or to contact us about a return you wish to make, please use the contact details below:
Returns
Complete Online Pharmacy
11 Somerset Place
Glasgow
G3 7JT
UK
Tel: 07306058952
Email: info@completeonlinepharmacy.co.uk
If you are emailing us or writing to us, please include details of your order to help us to identify it.
UK delivery
A. Type of delivery: Royal Mail 24
Estimated delivery time: (1-2 working days)
Cost: £3.95
Courier: Royal mail
Tracking (No)
Signature required (Yes)
B. Type of delivery: Royal Mail 48
Estimated delivery time: (2-3 working days)
Cost: £2.95
Courier: Royal mail
Tracking (No)
Signature required (Yes)
C. Type of delivery: Special delivery guaranteed by 1pm
Estimated delivery time: *Next working day
Cost: £8.99
Courier: Royal mail
Tracking (No)
Signature required (Yes)
*Orders placed by 10am Monday to Thursday are guaranteed for delivery the next working day by 1pm, Orders placed before 10am on a Friday are not guaranteed for delivery until 1pm on a Monday.
D. Type of delivery: Post office collection (This is currently not avalible)
Estimated delivery time: (2-3 working days)
Cost: £3.20
Courier: Royal mail
Tracking (No)
Signature required (Yes)
E. Type of delivery: International delivery (Royal mail tracked and signed)
Estimated delivery time: (*5-7 working days)
Cost: £13.99
Courier: Royal mail
Tracking (Yes)
Signature required (Yes)
*Please be aware the Estimated Delivery time is an estimate only. Delivery to your chosen address may take longer than stated depending on external factors out with our control.
Additional taxes, charges or import duties may be applicable to deliveries of goods to countries out with the E.U. If they apply, you will need to arrange payment with the local tax authorities before the parcel will be released for delivery. Please contact your local Tax and Customs Office for clarification.
We can post items, INCLUDING SOME prescription medication, to the following countries.
Cyprus, Denmark, Finland, Germany, Greece, Malta, Sweden, United Kingdom
We can post items, EXCLUDING, prescription medication to,
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and Switzerland.