What methods of payment do you accept?

We accept most major payment methods including Visa, Mastercard, and American Express.

Do you accept payment over the phone?

We do not accept payment over the phone and all orders must be placed online.

Can I use someone else's payment card?

No, the payment card used must belong to the person ordering the medication. This is to increase the security in our system and make sure that medications only ever go to the person it is intended for. It's also because we run identity checks in the background and a non-matching name between your account and your payment card will result in a fail and an automatic rejection of your order.

What name will appear on my bank statement?

When you pay by credit/debit card, payments will be shown on your bank statement under the name Complete Online HE or Complete Online Healthcare depending if you are viewing your statement online or on a paper copy.

My order has been refused by the prescriber. When will I get my refund?

When you put your order through, we take a pre-authorised payment to capture the funds and then only take them once the order has been approved. If your order is not approved then the pre-authorised funds will simply be released and will return to your available balance within 3-5 working days.

Can I save my payment details for re-ordering?

Yes, you will be given the option to save your card details after you complete your order. This means that you can quickly checkout by selecting your saved card and confirming the CV2 (the three digits on the signature strip of your card). Your card details are stored securely with Takepayments (PayZone) who are a payment processing company who use the highest levels of security and encryption. 

Is your card payment system PCI compliant?

The Payment Card Industry Data Security Standard (PCI DSS) is a set of requirements designed to ensure that ALL companies that process, store or transmit credit card, debit card or visa card information maintain a secure enviroment. This ensures that any cardholder data is protected in this secure enviroment. Complete Online Pharmacy is PCI DSS compliant (Payment Card Industry Data Security Standards). We ensure that all cardholder data is protected in this secure enviroment by complying with the PCI security standards.

We are also Information Commisioners Office (ICO) registered. This is a UK independant authority set up to uphold information rights in the public interest, promoting openess by public bodies and data privacy for individuals. Our registration can be seen on this link, https://ico.org.uk/ESDWebPages/Entry/ZA787798. 

To find out more information on ICO, please visit, https://ico.org.uk/