No. Each person will require a separate email address to register for our website.

Each account must have its own unique email address. Notification of your account will be emailed to you, therefore maintaining patient confidentiality. Only one email address can be registered to each account.

Yes, certain details, such as billing and delivery addresses, saved payment methods, medical details and account preferences can be changed at any time by logging into your account.

You can make a complaint by emailing us at info@completeonlinepharmacy.co.uk. Please try to provide as much information about your complaint as possible in your email, so that we can hopefully resolve it as quickly as possible for you. Anyone unhappy with the response that Complete Online Pharmacy has made, a formal written complaint should be made to the General Pharmaceutical Council.

• The countries we can deliver prescription item medicines to are Cyprus, Denmark, Finland, Germany, Greece, Malta, Sweden and the UK.
• The countries we can send non-prescription items to are: Austria, Belgium, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and the UK.
• We can only deliver medicines to countries where that medicine is licensed by law and delivery is permitted.

Yes, however, delivery to remote Scottish Highlands & British Channel Isles may not be guaranteed and may take longer.

Yes, you are able to add additional shipping addresses to your account which you can then select at the checkout. However, your main address must match the address on your card and it will be your main address used in the identity checks. Also when entering your billing details, please make sure you enter the address that your bank card is registered to.

Yes, a signature will be required.

Yes, we only use plain, discreet packaging without any branding or labels.

No, currently we dont have this option avalible at the moment but we will be making this facility to track your parcel avalible soon.

To keep our patients safe, we cannot accept returns of any opened orders. If you are unhappy with a medication then you can get in touch with us and we may be able to recommend a suitable alternative for you to order next time.

The return time generally depends on how you send them back and what service
you use. Please bear in mind that not all orders are eligible to be returned and
you should check our returns policy before attempting to send anything back to
us.

Once returned to sender, please advise our customer service team by email on info@completeonlinepharmacy.co.uk quoting your order number about whether you require a refund or a re-send, and the reason for returning.

Once we have received and processed your returned order (which can take up to
2 weeks), it can take 5-7 working days for you to receive a refund. The amount
of time can vary and is dependent on your bank.